Christopher A. Brooks
Summary
Systems/Software Engineer with over 15 years of professional experience in computer systems and associated hardware, and 30 years in computers and electronics. Skilled in techniques for debugging and troubleshooting of software and hardware. Competent, flexible and motivated.
Work Experience
Trinicom Communications – Houston, TX 2009 - Present
Telephony VoIP/ I.T. Technician
·
Provide general I.T. support for all aspects of
client needs.
·
Windows 7/Server 2008/Terminal Services
deployment.
·
Implement internal and customer off-site backup
to the NOC.
·
Maintain hosted VoIP environment with Asterisk/Thirdlane/Trixbox
implementations.
·
Snom & Polycom VoIP phone support.
·
Cisco Router & Switch administration &
configuration.
PC DOC – Houston, TX 2002 - Present
Sole Proprietor/Computer Repair Technician
·
Build, install and configure Windows Server 2003
Server systems and networking for small companies.
·
Correct viral/malware infections on PC
workstations.
·
Troubleshoot hardware issues with customer
systems.
·
Ensure a high level of customer service by exceeding
customer expectations and offering flexible scheduling.
·
Implement and maintain basic financial
bookkeeping.
·
Interface with government offices to obtain permits
and licenses to operate.
Compaq Computer Corporation –
· Developed silent pre-install wrappers in InstallShield for CD-based OEM software, such as Microsoft Office 2000, Works and Word, and Norton Antivirus/Internet Security supporting several language localizations.
· Packaged and scripted in InstallShield various Compaq hardware drivers and GUI configuration installers for automated image building in Windows XP, 2K and 9x.
· Executed functional and performance testing of 56K/DSL/Cable modem hardware/drivers, ensuring that the final product met or exceeded industry standard specifications.
· Developed test plans, test cases and assisted with the planning and execution of projects, meeting 100% of the project milestones.
XXCal, Inc. -
Worked on multiple
assignments including:
Compaq
Computer Corporation –
· Completed in-depth confidence testing of telephony/videophone software, reporting more than 300 defects for resolution.
Canon
Information Systems –
·
Performed component–level troubleshooting on 10-BASE-T/10-BASE-2 and
Token Ring network print server cards with embedded microprocessor subsystems,
achieving 0% defect rate on all shipped product for over 2000 units.
·
Identified common failure modes in several production runs, decreasing
troubleshooting time by 20% and speeding replacement of defective components on
the PCB assemblies.
·
Used digital storage oscilloscope and other electronics test equipment,
as well as advanced surface mount technology hot-air soldering/re-flow tools
and techniques.
Merritt
Publishing -
·
Verified proper site licensing of software and managed and configured a
50-user network under Novell NetWare 4.12.
·
Researched and recommended software to suit specific project needs and
maintained the client’s confidential information while resolving potential
liability issues.
XXCal In-House Software Testing –
·
Tested a wide range of IBM-PC compatible
software and hardware under various
operating systems and conditions.
·
Posted status of testing on a timely basis
indicating testing scenarios, pass/fail status, and when possible any
discovered work-around to problems.
Education
THE
ART INSTITUTE OF
Bachelor of Science Degree, Culinary Management - 2008
Member of National
Technical Honor Society (NTHS)
GPA 3.7, Honors, Best of Class